Website Technical Support
Andanet, brought to you by Anda Inc., is an online store that offers pharmacies the ability to order products via the Internet.
Andanet is a simple way for you to order products online, 24 hours a day, 7 days a week.
Order online Monday - Friday by 9:30 p.m. ET and receive FREE next day delivery (minimum $100 order). Order on Saturday by 5:30 p.m. ET for Monday delivery.
Enjoy convenient tools such as: secure credit card payment through American Express / MasterCard / VISA, real time chat exchange with your sales representative, easy product search, order history, shipping status, want book, standard order feature, and more.
We recommend using Microsoft Internet Explorer 7.x or higher for better results.
If you are using AOL as your Internet Service Provider (ISP), be advised that you may experience problems with our site. AOL customizes their own browser to work with their software, which may cause problems on certain sites that require secure connections. If you experience problems using AOL, please follow the instructions below.
Should you have any questions or problems, please contact our Help Desk at 1-877-263-2638 Monday - Friday from 7am to 9pm Eastern Standard Time
or on Saturday from 10am to 6pm Eastern Standard Time.
Install Microsoft Internet Explorer according to Microsoft's instructions. When you're ready to place your next order via Andanet, simply access AOL as usual and minimize their software once connected. Click on the Microsoft Internet Explorer icon on your desktop and proceed to http://www.Andanet.com and place your order.
Anda provides pharmaceuticals only to licensed physicians and pharmacies. You must have the required DEA and state license to set up an account with Anda.
If you don't have an Anda account number:
If you would prefer to set up your Anda account by telephone, please call 1-800-331-2362 Ext# 74227.
If you have an Anda account number, but you have never logged into Andanet before:
If you have an existing Andanet login, simply enter the User Name and Password you chose previously and click on the "Log On" button.
If you have any questions about your account, please contact CUSTOMER SERVICE at 1-800-331-2362 Ext# 74227.
For technical questions, please contact our HELP DESK at 1-877-263-2638.
Monday - Friday 8:30 am - 9 pm ET
Saturday 10 am - 4 pm ET
Anda's standard shipping policy is as follows:
Your Andanet order will be shipped to you from Anda, Inc.
Orders received prior to 9:30 PM Eastern Time, Monday through Friday, will be filled and shipped for delivery the following day. Orders received prior to 1:30 PM Eastern Time on Saturday will be shipped Saturday for delivery on Monday. Orders placed after our cutoff times will be shipped the following day for next day delivery. We are closed on Sundays; orders received on Sundays will be shipped on Monday.
Anda's order minimum is $100. Standard orders are shipped freight pre-paid at Anda's expense.
Refrigerated items ordered after 9:30 PM Eastern Time Thursday will not be shipped until the following Monday.
Hazardous Items and Bulk or Heavy Items are subject to GROUND SHIPPING and may not be received the next day.
For specific shipping and delivery information relating to your location please call our Customer Service Department at 1-800-331-2632 Ext# 74227.
Anda, Inc. reserves the right to change or modify this policy at any time.
Absolutely no returns on any cold items or flu vaccines.
Full credit will be given for shipping errors made by ANDA and products damaged in transit, provided the error or damage is reported to us within 72 hours of the receipt of product. All returns must be authorized in advance. Please call our Customer Service Department at 1-800-331-2632 Ext# 74227 to obtain a return authorization number. The return authorization number should be marked clearly on the outside of the box containing the returned product. At our sole discretion, we may authorize and accept returns for reasons other than shipping error or damage as long as the product is re-sellable. Credit for these returns will be given at the current market price of the returned product less a 20% handling charge.
Any unauthorized returns will not be processed for credit.
Returns will only be accepted for credit from the original purchaser. Credit will not given for products that have been damaged, opened, labeled or marked on except as required by law. Products sold as short-date or closeout are not returnable. Products that are stored improperly or exposed to fire or any other hazardous conditions are not returnable. Products recalls will be handled in accordance with the instructions provided by the manufacturer.
No returns will be accepted on refrigerated items including vaccines or biological products.
Anda reserves the right not to accept bulk returns, returns from inactive accounts with outstanding balances, or accounts in the process of closing or transferring ownership. Anda reserves the right to return or destroy products that are ineligible for credit or are sent without prior authorization.
All products drop shipped through Anda are subject to the return policy of the respective manufacturer.
Allow two to three weeks processing time for credit memos on authorized returns. Please do not deduct any amounts from your payment related to the returned product before receiving the credit.